Privacy policy

We are committed to protecting your privacy. Our guiding principle for data collection is to collect only the minimum data necessary to run a world-class VPN service at scale. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store it. We do not collect logs of your activity, including browsing history, traffic destinations, data content, or DNS queries. We also do not store connection logs, i.e., do not log your IP address, outgoing VPN IP address, connection timestamps, or session duration. Our systems do not contain sensitive data about you.

This Privacy Policy describes how we collect, use, and share information related to your use of our application.

I. Personal Information

1.1 Our VPN application is a non-mandatory log network. Information related to user personal information, including but not limited to name (subscriber name, username, and nickname), address (including mailing address, residential address, business address), and phone number is not provided, except for the data you provide, which depends on the context of your interaction with us and the choices you make, including your privacy settings and the products and features you use to manage your subscription and enjoy our VPN service. With limited exceptions, we do not automatically collect any personal information about you.

1.2 If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the content of the message and/or attachments you may send us, and other information you may choose to provide. We may also receive a confirmation when you open our emails.

We use your email address (if provided) for the following purposes:

1.21 Communicate with you or respond to your communications.

1.22 Send you updates and announcements.

1.23 Send marketing information, such as offers, surveys, invitations, and other content related to us ("Marketing Emails"). You may opt out of receiving Marketing Emails by following the opt-out procedures described in those emails.

We use your personal information only for the purposes listed in this Privacy Policy and we will not sell your personal information to third parties without your prior consent.

II. Service Information Related to Your VPN Use

2.1 In accordance with applicable law and to avoid infringing any Internet service provider, any browsing information, traffic destination, data content, IP address, DNS query or other similar information related to your online activities that we transmit to our servers will be encrypted and cleared after the VPN session ends. That is, we do not collect any information about the websites you visit, nor do we collect any data stored or transmitted on your device, including any data that may be transmitted by applications on your device through the VPN network. More specifically, without limiting the connection to your personal information and without collecting the websites you visit or any data stored or transmitted on your device, we do not have any of the following files/information:

2.11 We do not know which user has visited a specific website or service.

2.12 We do not know which user is connected to the VPN at a specific time.

2.13 We do not know the original set of IP addresses or temporarily assigned network addresses of the user's computer.

If someone tries to force us to release user information, we cannot provide this information because the data does not exist.

2.2 In order to perform our contractual obligations in good faith and allow you to enjoy quality VPN services, we collect the following information related to your VPN usage:

2.21 Information related to applications and versions: We collect information related to the applications and application versions you have activated. This helps our support team to effectively discover and solve technical problems.

2.22 Connection-related information: We collect information about whether a VPN connection was successful on a specific date (but not a specific time of day), which VPN location you connected to (but not your assigned outgoing IP address), and which country/region/ISP you came from (but not your source IP address). This information helps us provide efficient technical support, such as identifying connection problems, providing advice on how to use the VPN service, and helping our engineers identify and fix network problems.

2.23 Size of data transferred (in MB): We collect information about the total amount of data transferred by a given user. Providing unlimited data transfer is one of our service principles, but if we find that a user is taking up an unusually high amount of traffic and affecting the service quality of other users, we may work with the user to find the cause.

2.24 Anonymous data for network diagnosis, research and analysis

2.3 When you become a user of our VPN service, we will collect minimum usage statistics and anonymous analysis data with your permission. This data is used for network diagnosis, optimizing network speed, and helping us identify problems related to specific applications, VPN servers or ISPs. By learning and analyzing these statistics, we are able to improve the quality of our services and products. We ensure that the information received is completely anonymous and cannot be associated with individual users (i.e., we do not store which user sent which data, nor do we store IP addresses).

We will collect the following information:

2.31 Diagnostic information on whether the VPN connection attempt failed and why it failed.

2.32 Speed test data.

2.33 Crash reports, which do not contain any personally identifiable information and are processed in an anonymous form by a third party, depending on the platform you are using. On iOS, you can turn off Apple's crash reporting in iOS settings.

2.4 Conclusion

We collect minimal usage statistics to maintain the quality of the service. Although we provide a service to increase network speed, we cannot uniquely identify the specific behavior of any user because thousands of users share the same location for Internet activity at the same time and usage patterns overlap with other users.

We have designed our system to completely eliminate the storage of sensitive data and we will not know how users use our services. We adhere to our firm commitment to customer privacy and do not hold any data related to users' online activities.

III. Use and Sharing of Information

3.1 How We Use Information

We use the information we collect in a variety of ways, including:

3.11 To provide, operate and maintain our services;

3.12 To improve, personalize and expand our services;

3.13 To understand and analyze how you use our services;

3.14 To develop new products, services, features and functions;

3.15 To communicate with you directly or through partners, including for customer service, to provide service updates and other information, and for marketing and promotional purposes;

3.16 To process your transactions;

3.17 To send you text messages and push notifications;

3.18 To detect and prevent fraud;

3.19 For compliance purposes, including to enforce our terms of service or other legal rights, or at the request of laws, regulations, judicial proceedings or government agencies.

3.2 How We Share Information

We may share the information we collect in a variety of ways, including:

3.21 Suppliers and Service Providers: We may share information with third-party suppliers and service providers who provide services on our behalf, such as to help provide our services, for promotional and/or marketing purposes, and to provide you with information relevant to you (such as product announcements, software updates, special offers, etc.).

3.22 Aggregate Information: Where permitted by law, we may use user information in aggregate or de-identified form and share it with partners, which cannot reasonably be used to identify you.

3.23 Analytics: We collect minimal usage statistics and anonymous analytical data for network diagnostics in our network operation tools.

3.24 Business Transfers: Information may be disclosed or transferred to any potential acquirer, successor or assignee in the event of any proposed merger, acquisition, debt financing, asset sale or similar transaction, or in the event of insolvency, bankruptcy or receivership, where the information is transferred to a third party as one of our business assets.

3.25 Legal Requirement: We may share information for the following purposes:

(i) To satisfy applicable law, regulation, legal process or governmental request;

(ii) To enforce this Privacy Policy and our Terms of Service, including investigation of potential violations of this Policy;

(iii) To detect, prevent or address fraud, security or technical issues;

(iv) To respond to your request;

(v) To protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations to prevent fraud and spam/malware.

3.26 With Your Consent: We may share information with your consent.

IV. Jurisdiction and Applicable Law

Protecting the privacy of your information is at the heart of our mission. Upon request from a foreign law enforcement agency, we may only hand over protected user information upon receipt of a valid subpoena, court order or search warrant, which must have been validly served in accordance with the Singapore Court Rules. We believe that these subpoenas, court orders or search warrants may lose their enforceability when they cross the line. It can only be regained enforceability on another party through domestication litigation or under statute of limitations. In addition, we will notify affected users of any request for their account information unless prohibited by law or court order. If we receive a valid legal order, please note that we do not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.

V. Data Retention

5.1 We will retain personal information collected from you if we have an ongoing legitimate business need (for example, to provide you with the services you requested or to comply with applicable legal, tax or accounting requirements).

5.2 When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it. If deletion or anonymization is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

5.3 We will retain a record of any communications, questions, complaints, or compliments you submit to us, as well as our responses. Depending on how you contact us, we may collect your email address as well as other information you provide. Having a complete record of your communications enables us to provide the best customer support experience.

VI. Security Measures

6.1 We are committed to protecting your information. We use best-in-class physical, procedural, and technical security safeguards for our offices and information storage facilities to prevent information loss, misuse, unauthorized access, disclosure, or modification. Access to user information is limited to employees who need such access to perform their job functions.

6.2 While we believe these systems are robust, it is important to understand that no data security measures can provide 100% protection.

6.3 Our servers are located in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of the VPN Service. If any data center requires us to log such data, we will immediately cease operations of that data center and seek alternative options.

6.4 Even if a government actually seizes one of our VPN servers and manages to crack its disk encryption, there will be no logs or information linking any individual user to a specific event, website, or behavior.

VII. Third-Party Services

While using our VPN Service, you may access other third-party services, such as by clicking on links to those third-party services. We are not responsible for the privacy policies and/or practices of these third-party services. We encourage you to carefully review the privacy policies of these third-party services.

8. Protection of Minors

We attach particular importance to protecting information obtained from minors. We strongly urge parents to instruct their children not to reveal their real names, addresses or phone numbers online without permission. We do not intentionally collect information from children under the age of 16, and children under the age of 16 are prohibited from using our services.

IX. Access

9.1 If you decide not to use our VPN service anymore, any public activity of your account before deletion may remain on our servers and the public may still access the information.

9.2 To protect your privacy and security, we may take reasonable steps to verify your identity before updating or deleting your information. The information you provide may be archived or stored regularly in accordance with normal business processes for disaster recovery purposes. Your ability to access and correct information may be temporarily limited in the following circumstances: hindering our ability to fulfill legal obligations; affecting our ability to investigate, make or defend legal claims; may result in the disclosure of personal information about third parties; or resulting in a breach of contract or disclosure of trade secrets or other proprietary business information belonging to us or third parties.

X. General Data Protection Regulation

10.1 We are committed to protecting user privacy worldwide. User-controlled personal information and minimal data collection are our existing practices. In accordance with the General Data Protection Regulation (GDPR) requirements of the European Union (EU), when we process personal data of EU users, we will collect and process the data in the manner outlined in this Privacy Policy and based on one of the following bases:

i) To perform our contractual obligations to users, including:

- Provide users with the VPN Services and Apps they have requested.

- Manage user subscriptions and process payments.

- Provide customer support.

ii) For legitimate interests related to our business operations, including:

- Improve the quality, reliability and effectiveness of our VPN Services and Apps.

- Communicate with customers to provide information related to our VPN Services and Apps and seek feedback.

10.2 You can withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted before your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. In addition, you have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.

XI. International Data Transfers

We are a global business and may transfer personal information to countries other than the country where the data was originally collected. These countries may have different data protection laws than the country where you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.

XII. Changes to this Privacy Policy

This Privacy Policy may be modified from time to time without notice to you in order to comply with applicable privacy laws and principles. Please check the Privacy Policy frequently for updates. Your continued use of our VPN Services constitutes your acceptance of this Privacy Policy. Changes to the Privacy Policy will be posted on our website. If there are significant changes to how we use or share personal information collected through our VPN Services, we will notify you through our APP, email or other communication methods.

XIII. Contact Information

If you have any questions or concerns about this Privacy Policy, please feel free to contact us at vpntechnology@outlook.com.